Refund policy
Welcome to The style vault (https://www.vaultthestyle.store/). By using our website and placing orders, you agree to the following terms and conditions. Please read them carefully.
1. Online Orders
1.1 Order Confirmation: All orders placed on our website are considered final. Once an order has been processed or dispatched, no changes can be made.
1.2 Order Cancellations: We reserve the right to cancel any order that we deem to be a bulk order intended for resale rather than personal use. Our standard delivery charges and offers are designed for end consumers with orders up to 1 kg in weight. Orders exceeding this weight will incur additional courier charges based on actual rates.
2. Delivery Terms
2.1 Standard Delivery: We aim to deliver within the standard delivery times listed at checkout. Please note that delivery times may vary based on location and courier services.
2.2 Bulk Orders: Our services are intended for individual consumers. Any orders identified as bulk purchases for resale purposes may be subject to cancellation.
3. Return / Exchange Policy
3.1 Returns and Exchanges: We accept returns or exchanges within 15 days of receiving your order. Items must be returned in their original, unused, and unopened condition. Return shipping costs are the responsibility of the customer, and we do not compensate for these costs.
3.2 Processing Time: We require 10-15 business days to process return or exchange claims. Please note that swatched, broken, or unsealed items are not eligible for return or exchange.
4. Order Refusals
4.1 Refusal Policy: We reserve the right to refuse any order if there is a history of refused Cash on Delivery (COD) orders. In most cases, if a customer has refused COD orders twice in the past, we will not accept new orders from them.
5. Shipping Compensation
5.1 Shipping Refunds: We do not offer refunds or compensation for shipping charges in any situation.
6. Shipping Damages / Broken Items
6.1 Damages During Transit: We take great care in packaging our products to ensure they arrive safely. However, some cosmetic items are delicate, and damage during shipping can occur. If your items arrive damaged, please contact us as soon as possible after receiving your order. While we do not offer returns or exchanges for damaged items, we will provide a discount coupon based on the extent of the damage.
6.2 Processing Time for Claims: We require 7-10 business days to process claims related to shipping damages or broken items.
7. Contact Information
If you have any questions or concerns about these terms, please contact us at:
Email: [support@.vaultthestyle.com.pk]]
